Dups Funeral Home and Crematorium

1. The deceased is brought to Dups by either the police, family or Dups (collections can be done both within and outside Swaziland).

1. The body is registered at the Dups reception by the next of kin, Police or a family member.
2. An account is created for the deceased and an identification hand band is given to him which has his name and account number.
3. The body gets registered at the mortuary in a mortuary register book.
4. The body is allocated a shelf in the cold room & that shelf gets recorded on the mortuary register book.

1. The next of kin or family member will come to identify the body.
2. The body is taken out of the cold room to the viewing room.
3. After the viewing, the body is returned to the cold room.

1. The next of kin comes to request for the release of the body by paying Dups all the expenses.
2. The deceased is prepared and dressed then next of kin or family members view the body before the coffin or casket is closed.
3. The release of the body is recorded at the reception, on the release book and on the mortuary register book & the next of kin or family member signs for the release of the body.
4. Body is loaded into Dups hearse for burial.

1. The next of kin or family member will come and request for the cremation of the deceased.
2. Cremation forms are given to the next of kin or family member to complete.
3. A date and time for the Cremation is set with the next of kin or family member.
4. Release process takes place on the set date, with the next of kin and family members present.
5. A short prayer service is done by the family members and relatives at Dups Chapel.
6. Cremation takes place after the prayer service.
7. The ashes of the remains are collected and put into a labeled bag and put into a labeled ash Urn.
8. A cremation certificate of the deceased is produced by Dups.
9. The deceased ashes are recorded on the cremation register book.
10. The next of kin or the family member collects the ashes and signs for it.

1. When a body is not claimed and has been in the mortuary for a period of more than three (3) months it becomes a pauper, an advert is made with the print media for the relatives to come & identify their relatives.
2. After the advert, Dups waits for three (3) months for the relatives to show up.
3. Application for the burial of the paupers is made to the relevant Government Ministries & to the City Council of Manzini.
4. Dups waits for the approval from the responsible Ministries & City Council of Manzini. A quotation of the whole burial process and the cremation process is sent to the relevant offices.
5. Payment is done by the relevant offices. A body release process is followed by Dups Funeral Home.
6. The burial or Cremation process takes place.

We also offer repatriation services, that is when a body needs to be transferred to another country. Here is the process for repatriation:

1. The family of the deceased will inform Dups Funeral Home and Crematorium that the body needs to be repatriated.
2. Dups Funeral Home and Crematorium then informs the clients of the required documents.
3. Dups Funeral and Crematorium prepares the quotation in readiness for the repatriation.
4. Family then collects the required documents.
5. The mortuary is instructed to embalm the body.
6. Mortuary then weighs the body, which I important in case the body will be repatriated via air.
7. Dups Funeral Home and Crematorium issues embalming certificate.

If we have a request for a body to be exhumed, we first need to get consent from all relevant parties. Here is the process;

1. The family of the deceased that are still alive. If the are no family members available, then an advertisement will be placed in the newspaper for 2 weeks.
2. The owner of the ground must give permission.
3. Notice of the proposed exhumation should be put on sight and should remain there for 30 days.